Kempsey Shire Council
Interaction modernised Kempsey Council’s billing of rates, saving them time and money. We provided a new-look rates notice, easier distribution with one file required, and a portal to allow Council staff to easily look up a ratepayer’s notice and other billing and rating information.
Interaction saved Debitsuccess $500,000 with automated, streamlined communication. We built a bespoke application to automate workflows from data processing through to customer delivery, migrated the data processing from in-house, and converted large volumes of correspondence from print to digital.
Midcoast Council, a pivotal local government council in New South Wales, Australia, who manage water services for about 40,000 customers. They are dedicated to providing top-notch water services and sought an omni-channel partner in customer communications in Australia to enhance their efficiency and customer engagement.
Omni Channel Experts
If you’re in the business of acquiring & communicating regularly with your customers, contact us to find out how we can help you plan, create, automate and execute your omni channel communication needs.